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Serena Galvez's Avatar

Serena Galvez

Joined May 13, 2021

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Last activity Oct 27, 2021

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ACTIVITY OVERVIEW

Latest activity by Serena Galvez

Serena Galvez created a post,

Post Feedback - Ticketing system (Support)

When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to follow up via email. Even though there's not an email associated to that customer record. 

The agent assumes the caller received their follow-up when they didn't receive anything at all. 

It would be nice if Zendesk notified the agent when pressing Submit that there's not an email associated. Or worst case, sent a delivery failure notice to the support brand. At least they'd know the email wasn't sent. 

Posted May 14, 2021 · Serena Galvez

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Serena Galvez created a post,

Post Feedback - Reporting and analytics (Explore)

On the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.

Posted Apr 18, 2021 · Serena Galvez

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Serena Galvez commented,

CommentCreating dashboards

How do I multi select groups or brands on the live data filter?

View comment · Posted Apr 15, 2021 · Serena Galvez

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