Serena Galvez
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Last activity
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Activity overview
Latest activity by Serena Galvez-
Serena Galvez created a post,
Notification if No Email Address Associated with Requester
When we receive tickets via Talk, the requester is a phone number. My agents get the name of the caller and update on the ticket. If they don't get the caller's email, Support still allows them to ...
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Serena Galvez created a post,
Multi Select Live Data Filters on Live Dashboards
CompletedOn the live data dashboards, it would be helpful for my business use case to multi select groups or brands using the Live Data Filters.
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Serena Galvez commented,
How do I multi select groups or brands on the live data filter?