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Kalei Libby

Joined Oct 22, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Kalei Libby

Kalei Libby commented,

Community comment Feedback - Voice (Talk)

This would also help me because I have a small team and am wanting to see how long and at what times our agents are not logged into Talk in the Online status. This would help me see if there were changes I could make with scheduling. I'd also like to be notified when all of my agents are in an Away or Offline status to make sure there is coverage.

View comment · Posted Oct 18, 2021 · Kalei Libby

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Kalei Libby commented,

Community comment Feedback - Ticketing system (Support)

This feature would still be very helpful. We have a small team and would like to be able to auto-assign new incoming tickets, but show the status as NEW so that people can differentiate between tickets they are already working and new ones that need a response.

View comment · Posted Jun 18, 2021 · Kalei Libby

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