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Dinesh Korgaokar
Joined May 28, 2021
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Last activity Nov 05, 2024
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Latest activity by Dinesh Korgaokar
Dinesh Korgaokar commented,
Do we have API for Generative-search
View comment · Posted Nov 05, 2024 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Hello,
IF your articles are segmented for specific users than only those users will be able to see the article. Using API if you search for article using a particular end user then it should only return you articles which are accessible by that user.
View comment · Posted May 30, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Hello,
Use ticket import API, there is no other way you could bulk import tickets to zendesk.
https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import
View comment · Posted May 30, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Hello Jupete Manitas,
Article refer for your knowledge, https://support.zendesk.com/hc/en-us/articles/4408820933146-Can-customers-change-their-satisfaction-rating-
I used this article for reference to create a link to resend to customer.
you can very much open the satisfaction link if you are not logged in. You may need to crosscheck with you team.
Thanks
View comment · Posted Feb 22, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Hey Jupete Manitas,
We used this in macro assuming only end user can open the URL, but anyone with the URL can open and submit the score.
Thanks
View comment · Posted Feb 21, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
{{satisfaction.rating_url}} URL generated with this can be accessed by agent or anyone who has it. This can lead to manipulation of feedback. Any solution for this.
View comment · Posted Feb 08, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Practical problem with Trigger categories.
Trigger order of execution is sequential and the ordering of trigger is within the category. this limits categorization of triggers.
you cannot place trigger in different categories and arrange them. This leads us to place most of the trigger in one category as per the order we want to execute even if they supposed to be in different category.
Solution : Please make trigger ordering global irrespective of category they belong.
View comment · Posted Jan 23, 2023 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV.
we have to manually do all the formatting already done in explore.
View comment · Posted Oct 26, 2022 · Dinesh Korgaokar
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Dinesh Korgaokar created a post,
Feature Request Summary:
Zendesk Support should have more filter options based on different module logged.
Description/Use Cases:
its gets difficult to search audit log. except date the other options are really don't help. we go to audit log to search when we don't know who performed the actions. date filter gives so many logs its annoying to manually go thru.
Business impact of limitation or missing feature:
becomes manual process for admins to check the audit logs. filters don't help
Posted Oct 10, 2022 · Dinesh Korgaokar
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Dinesh Korgaokar commented,
Hello,
I think your using custom app to flag article which creates ticket.
If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes to the article will be notified to the subscribed users.
thanks
View comment · Posted Oct 03, 2022 · Dinesh Korgaokar
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