Dinesh Korgaokar
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Last activity
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Activity overview
Latest activity by Dinesh Korgaokar-
Dinesh Korgaokar commented,
Example: ticket #1 got assigned to agent A Agent A works on ticket for some time and assigs to agent B ( agent A breaches SLA - First reply time is breached by Agent A) Agent B works on ticket for...
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Dinesh Korgaokar created a post,
Reporting SLA breach by multiple agent for same ticket
Hello, Reporting SLA breach by multiple agent for same ticket. the last agent who is assigned is hold accountable for the breach as the last assignee value is considered. A matrix or value to show...
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Dinesh Korgaokar commented,
Benessa Dumol are you using below JSON to send data, -d '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}' if yes then u need to send array of upload toke...
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Dinesh Korgaokar commented,
Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks
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Dinesh Korgaokar commented,
Currently Zendesk don't have API to invoke/execute webbook.
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Dinesh Korgaokar commented,
hey, https://yourdomain.zendesk.com/api/v2/triggers.json?include=usage_1h,usage_24h,usage_7d,usage_30d&active=true&category_id=<id> this worked for me.
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Dinesh Korgaokar commented,
Hey, There no event in app you can trigger when ticket is created. but you can load all the details when agent opens the ticket without clicking on app. you can trigger the app on load of ticket. ...
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Dinesh Korgaokar commented,
Hello Kate, can you try cors: true option in request for making cross-origin HTTP requests Thanks,
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Dinesh Korgaokar commented,
Hello Marci, you can try below CURL command curl -k "https://<zendesk URL>/api/v2/organizations.json" -H "Content-Type: application/json" -v -u <email>:<password> -X GET Thanks
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Dinesh Korgaokar commented,
Hello Nik, one solution I can suggest using schedules. you can use multiple schedule to set time. Check in trigger if any update to ticket is within schedule and notify the agent group. https://su...