Dinesh Korgaokar

Total activity

48
Last activity

January 23, 2023 07:11
Member since

May 28, 2021 02:10
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Followed by

1 user
Votes

4
Subscriptions

19

Activity overview

Latest activity by Dinesh Korgaokar

Dinesh Korgaokar commented, January 23, 2023 07:11
Practical problem with Trigger categories. Trigger order of execution is sequential and the ordering of trigger is within the category. this limits categorization of triggers. you cannot place tr...
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- Dinesh Korgaokar
- Created January 23, 2023 07:11
- 0 votes
Dinesh Korgaokar commented, October 26, 2022 10:40
the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV. we have to manually do all the formatting already done in explore.
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- Dinesh Korgaokar
- Created October 26, 2022 10:40
- 0 votes
Dinesh Korgaokar created a post, October 10, 2022 17:04
Audit Log Search need more filter options
Completed
1. Community
2. Feedback - Admin Center
Feature Request Summary: Zendesk Support should have more filter options based on different module logged. Description/Use Cases: its gets difficult to search audit log. except date the other opti...
- Dinesh Korgaokar
- Created October 10, 2022 17:04
- 7 followers
- 3 comments
- 3 votes
Dinesh Korgaokar commented, October 03, 2022 09:22
Hello, I think your using custom app to flag article which creates ticket. If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes...
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- Dinesh Korgaokar
- Created October 03, 2022 09:22
- 0 votes
Dinesh Korgaokar commented, October 03, 2022 09:16
Hello, you can consider using user segments options - https://support.zendesk.com/hc/en-us/articles/4408831908634-Managing-user-segments you can create multiple article for each customer and assig...
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- Dinesh Korgaokar
- Created October 03, 2022 09:16
- 0 votes
Dinesh Korgaokar commented, September 23, 2022 03:12
Example: ticket #1 got assigned to agent A Agent A works on ticket for some time and assigs to agent B ( agent A breaches SLA - First reply time is breached by Agent A) Agent B works on ticket for...
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- Dinesh Korgaokar
- Created September 23, 2022 03:12
- 0 votes
Dinesh Korgaokar created a post, September 22, 2022 16:34
Reporting SLA breach by multiple agent for same ticket
1. Community
2. Feedback - Reporting and analytics (Explore)
Hello, Reporting SLA breach by multiple agent for same ticket. the last agent who is assigned is hold accountable for the breach as the last assignee value is considered. A matrix or value to show...
- Dinesh Korgaokar
- Created September 22, 2022 16:34
- 3 followers
- 3 comments
- 0 votes
Dinesh Korgaokar commented, August 16, 2022 08:58
Benessa Dumol are you using below JSON to send data, -d '{"ticket": {"comment": {"body": "Press play", "uploads": ["4bLLKSOU63CPqaIeOMXYyXzUh"]}}}' if yes then u need to send array of upload toke...
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- Dinesh Korgaokar
- Created August 16, 2022 08:58
- 0 votes
Dinesh Korgaokar commented, June 09, 2022 03:43
Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks
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- Dinesh Korgaokar
- Created June 09, 2022 03:43
- 0 votes
Dinesh Korgaokar commented, May 12, 2022 04:52
Currently Zendesk don't have API to invoke/execute webbook.
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- Dinesh Korgaokar
- Created May 12, 2022 04:52
- 0 votes