Dinesh Korgaokar
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Total activity34
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Last activity
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Activity overview
Latest activity by Dinesh Korgaokar-
Dinesh Korgaokar commented,
Hello, you can use Request API meant for end users to update ticket. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket-requests/#update-request Thanks
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Dinesh Korgaokar commented,
Currently Zendesk don't have API to invoke/execute webbook.
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Dinesh Korgaokar commented,
hey, https://yourdomain.zendesk.com/api/v2/triggers.json?include=usage_1h,usage_24h,usage_7d,usage_30d&active=true&category_id=<id> this worked for me.
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Dinesh Korgaokar commented,
Hey, There no event in app you can trigger when ticket is created. but you can load all the details when agent opens the ticket without clicking on app. you can trigger the app on load of ticket. ...
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Dinesh Korgaokar commented,
Hello Kate, can you try cors: true option in request for making cross-origin HTTP requests Thanks,
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Dinesh Korgaokar commented,
Hello Marci, you can try below CURL command curl -k "https://<zendesk URL>/api/v2/organizations.json" -H "Content-Type: application/json" -v -u <email>:<password> -X GET Thanks
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Dinesh Korgaokar commented,
Hello Nik, one solution I can suggest using schedules. you can use multiple schedule to set time. Check in trigger if any update to ticket is within schedule and notify the agent group. https://su...
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Dinesh Korgaokar commented,
the problem ID is important to be notified to the agent which problem is linked to the ticket. Zendesk is missing this logic, need this ID in trigger available.
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Dinesh Korgaokar commented,
Hello Chris, i didn't upload the file separately using api. added the blob of image in the html body and uploaded. it auto uploaded the attachments.
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Dinesh Korgaokar commented,
hello Chris Green, faced similar issue. the solution worked for me is adding image blob to the <img src="image blob">. this seems auto uploads the attachments for me.