Dinesh Korgaokar
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Total activity57
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Last activity
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Votes on activity by Dinesh Korgaokar-
Hello, Use ticket import API, there is no other way you could bulk import tickets to zendesk. https://developer.zendesk.com/api-reference/ticketing/tickets/ticket_import/#ticket-bulk-import
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Practical problem with Trigger categories. Trigger order of execution is sequential and the ordering of trigger is within the category. this limits categorization of triggers. you cannot place tr...
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Hello, IF your articles are segmented for specific users than only those users will be able to see the article. Using API if you search for article using a particular end user then it should only r...
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Hello Jupete Manitas, Article refer for your knowledge, https://support.zendesk.com/hc/en-us/articles/4408820933146-Can-customers-change-their-satisfaction-rating- I used this article for referenc...
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Hey Jupete Manitas, We used this in macro assuming only end user can open the URL, but anyone with the URL can open and submit the score. Thanks
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{{satisfaction.rating_url}} URL generated with this can be accessed by agent or anyone who has it. This can lead to manipulation of feedback. Any solution for this.
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the format always issue in Zendesk explore. The reply i got is we have to adjust the format in Excel or CSV. we have to manually do all the formatting already done in explore.
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Hello, I think your using custom app to flag article which creates ticket. If you using custom app to create article i would suggest you to subscribe the users to the article. this way any changes...
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Hello, you can consider using user segments options - https://support.zendesk.com/hc/en-us/articles/4408831908634-Managing-user-segments you can create multiple article for each customer and assig...
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Example: ticket #1 got assigned to agent A Agent A works on ticket for some time and assigs to agent B ( agent A breaches SLA - First reply time is breached by Agent A) Agent B works on ticket for...