Dinesh Korgaokar
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Recent activity by Dinesh Korgaokar-
Audit Log Search need more filter options
CompletedFeature Request Summary: Zendesk Support should have more filter options based on different module logged. Description/Use Cases: its gets difficult to search audit log. except date the other opti...
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Reporting SLA breach by multiple agent for same ticket
Hello, Reporting SLA breach by multiple agent for same ticket. the last agent who is assigned is hold accountable for the breach as the last assignee value is considered. A matrix or value to show...
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Article Owner API endpoint
Article Owner API endpoint for creation of article Feature Request Summary: Zendesk Support should provide API endpoint for owner for KB article. this will help to create article and assign the ...