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Sairam
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Sairam
Sairam commented,
Department selection tie-to/persistent-on session / page-load does not make sense in todays' world where Single Page Applications are spreading like wildfire. ZenDesk needs to update their Chat JS API to be able to reset / set departments mid sessions.
Also, I might want to set the department on demand based on specific interactions within the SPA.
I understand complexities around preexisting/on-going chat sessions, but there should be thought around how to handle that.
View comment · Posted Apr 15, 2021 · Sairam
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Sairam commented,
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Sairam commented,
In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?
View comment · Posted Apr 05, 2021 · Sairam
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