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Sairam

Joined May 13, 2021

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Last activity Oct 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Sairam

Sairam commented,

Community comment Feedback - Chat and Messaging (Chat)

Department selection tie-to/persistent-on session / page-load does not make sense in todays' world where Single Page Applications are spreading like wildfire. ZenDesk needs to update their Chat JS API to be able to reset / set departments mid sessions.

Also, I might want to set the department on demand based on specific interactions within the SPA.

I understand complexities around preexisting/on-going chat sessions, but there should be thought around how to handle that.

View comment · Posted Apr 15, 2021 · Sairam

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Sairam commented,

Community comment Feedback - Chat and Messaging (Chat)

+1

View comment · Posted Apr 15, 2021 · Sairam

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Sairam commented,

CommentHelp with Web Widget

In such a situation, are there any known ways of adding custom tags, e.g. If an organization wanted to include the direct-to-chat link in an email, but also wanted to ensure that within the chat initiated that way, there was some information (e.g. as tags attached to the chat), that said chat came from an email (e.g. adding a query parameter to the chat link itself)?

View comment · Posted Apr 05, 2021 · Sairam

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