Stefanie
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Total activity27
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Last activity
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Member since
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Following0 users
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Votes18
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Activity overview
Latest activity by Stefanie-
Stefanie commented,
Hi Barry Neary, The current solution is great, but applies only to reopens. How can we ensure that emails and conversations are immediately reassigned when the assignee goes Offline whilst they hav...
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Stefanie commented,
Reporting on both Chat and Talk to see how long people are on specific statuses (online, away, wrap-up time, etc). How agents manually adjust their status. It would also be great to have the option...