Gwyn Mabo

1. Community
2. Feedback - Ticketing System (Support)
3. Setting fields in forms as mandatory

Hi Chandra, didn't realise you're a user like me, sorry about that! Thanks for your helpful post! However, my query is about when end users fill in the form through our Contact Us page, rather than...

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• Gwyn Mabo
• Created November 14, 2022 10:38
• 0 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Setting fields in forms as mandatory

Hi Chandra Robrock, I was advised that this isn't possible by your customer support team via email ticket - they advised me to post my feedback here. I can see in the article you can set up differe...

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• Gwyn Mabo
• Created October 31, 2022 08:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, more than happy for you to help out, what do I need to do?

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• Gwyn Mabo
• Created June 29, 2022 09:26
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, that is exactly what I did, and it did not work I'm afraid.

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• Gwyn Mabo
• Created June 28, 2022 12:29
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, I wasn't using the live site to test it, I was using the preview version of the draft theme. I assumed (like it does with other changes viewed using the preview) that this would work.

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• Gwyn Mabo
• Created June 28, 2022 07:02
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, I haven't edited the code on my live site, but a draft theme.

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• Gwyn Mabo
• Created June 27, 2022 07:12
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Hi Ifra, I've applied the code as instructed, but it hasn't changed the search results format at all. Is there anything else I've missed?

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• Gwyn Mabo
• Created June 22, 2022 09:33
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Default search to show articles only

Thank you so much, Ifra! Which line would I paste this code into or does it not matter too much?

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• Gwyn Mabo
• Edited June 16, 2022 07:45
• 0 votes

1. Community
2. Feedback - Reporting and analytics (Explore)
3. Show article category in reporting

Hi, is there any update to this feature? I'm currently spending hours on manually totalling up article views (we have a large Help Centre), where if this reporting option existed it would take a mi...

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• Gwyn Mabo
• Created June 14, 2022 11:24
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested support topics in Content Cues

When clicking the View Tickets button, it shows 0 in all the sections, even though it shows a preview of 3 tickets as expected. I am an Administrator. What might be causing me to be unable to view ...

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• Gwyn Mabo
• Created April 12, 2021 07:42
• 0 votes