Gwyn Mabo
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Total activity46
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Last activity
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Activity overview
Latest activity by Gwyn Mabo-
Gwyn Mabo commented,
Hi Lisa, thanks and yes we have! No matter how good the training phrases are, if the end user types something in, it puts them into a random unrelated flow. Zendesk have acknowledged that there's s...
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Gwyn Mabo commented,
We have the exact same issue Jeremy We've raised with our account manager, but in the meantime it means we aren't able to switch this feature on!
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Gwyn Mabo commented,
I would also like to be able to customise content cues, such as by excluding certain ticket types. For example, our Help Centre only documents expected functionality (not bugs) so we would like to ...
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Gwyn Mabo commented,
We have checked our Help Centre and semantic search is not yet enabled. Will we receive an update to let us know when it is? Are there any time scales you can supply for when this will be enabled f...
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Gwyn Mabo commented,
Hi Ryan, appreciate the recommendation! However, this isn't an effective strategy for our company. We did previously use this strategy, but found that customers weren't easily able to find the most...
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Gwyn Mabo commented,
We don't allow commenting on our help Centre articles, so can't comment to notify. Being able to notify users of an updated article is an absolute necessity to us. For example, we have release note...
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Gwyn Mabo commented,
We're starting an overhaul of our Help Centre structure, and have over 1500 articles. It's going to take an extremely long time to manually move each one to the correct section and category. It'd b...
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Gwyn Mabo created a post,
Guide: Attachments in Articles
Hi all, putting this out there in case anyone has found a way of doing this. Before I became manager of our knowledge base, there were a lot of PDF versions of our articles attached to the article....
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Gwyn Mabo commented,
Hi Dane, that provides the overall figure, and a breakdown by number of tickets per agent. But I need the percentage for each individual person. When different people do a different number of ticke...
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Gwyn Mabo commented,
Hi Gorka, thanks for your post! Here's my thoughts on what would work best for our business: Background colour, text colour/font etc for sure and the ability to add an image or icon would be helpf...