Gwyn Mabo
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Recent activity by Gwyn Mabo-
Guide: Attachments in Articles
Hi all, putting this out there in case anyone has found a way of doing this. Before I became manager of our knowledge base, there were a lot of PDF versions of our articles attached to the article....
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Heatmaps of user interaction with Knowledge Base
I'm looking for ways we can look at how to improve our articles. I'm looking at heatmaps of user interaction with our knowledge Base homepage, and on individual articles. Does anyone have a 3rd par...
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Setting fields in forms as mandatory
I'd love it if there were a way to set ticket fields as mandatory if a certain form is used, but not mandatory if a different form is used. For us, we have customers use a different form to contact...
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Default search to show articles only
I need to be able to change the default setting in Guide search so that it shows articles only, rather than articles and community posts. I don't want to hide community comments completely, just ch...
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Email answerbot doesn't ignore signatures
Hi community, I'm having some difficulty configuring answerbot to suggest relevant articles. We use the email answerbot, which suggests articles to a user once they've emailed our team. However, th...