Annamarie Jackson

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Setting view permissions on articles with user segments

How can I check the Visible to for ALL of my articles. I am getting reports that a few of my articles are not Visible to as they should be, so I would like to check them all, but I don't see Visibl...

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• Annamarie Jackson
• Created April 01, 2021 17:34
• 1 vote

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Adding multiple article, section, and category templates to your theme

Thanks, Augusto, I will look into this. This sounds like just what we need!

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• Annamarie Jackson
• Created March 16, 2021 17:47
• 0 votes

1. Guide
2. ...
3. Using themes and customizing your Help Center
4. Adding multiple article, section, and category templates to your theme

How many sections can I add to a category? I notice that when I add a section within a section, Zendesk does not display the section titles within the sections, which is, to be frank, not useful. H...

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• Annamarie Jackson
• Created March 12, 2021 21:45
• 2 votes

1. Guide
2. ...
3. Using the knowledge base in Help Center
4. Viewing a list of all unverified articles that need verification

What's the difference between "Needs Verification" and "In Progress"? (and what is each setting on the article waiting for to move it along to publication?)

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• Annamarie Jackson
• Created January 08, 2021 19:05
• 0 votes

1. Guide
2. ...
3. Working with articles in the knowledge base
4. Reviewing suggested support topics in Content Cues

Hi Monika, My first impression is: "Wow, you're taking away a feature!" Sure, AI could get it better, but it's useful to see how close the AI gets. It's a start....a "cue." Couple questions? 1. Why...

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• Annamarie Jackson
• Created January 07, 2021 19:03
• 0 votes