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![Rolf Woolen's Avatar](https://secure.gravatar.com/avatar/191627035e26ffdfaf9c43feb09897e4?default=https%3A%2F%2Fassets.zendesk.com%2Fhc%2Fassets%2Fdefault_avatar.png&r=g)
Rolf Woolen
Joined May 13, 2021
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Last activity Jul 18, 2024
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Latest activity by Rolf Woolen
Rolf Woolen commented,
To add to this, when we message with Zendesk from the agent workspace, we can opt to go back from a chat and start a new conversation. I am still in the process of implementing messaging, but it doesn't seem to function like this for us (please correct me if I'm wrong). Even if an ‘end chat’ option is added, the ability to go back and open another chat would be very helpful as our support team will often be chatting with a client's support team, and they may in turn be chatting with their end users, requiring them to have multiple chats open with us at the same time.
![](/hc/user_images/01J30ZX4JQG3DQ0VKG0EA3JMVP.png)
View comment · Posted Jul 17, 2024 · Rolf Woolen
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Rolf Woolen commented,
Is there a way to share a dashboard without having it send an email?
View comment · Posted Jul 05, 2023 · Rolf Woolen
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Rolf Woolen commented,
For end user SAML SSO, if we have a single organization that requires this, and only users from that Org should use SSO, is there a way to lock it down so only IPs within the specified range in the SAML setup can see the option for SSO?
View comment · Posted Mar 08, 2023 · Rolf Woolen
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