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GR & CY & CZ & ON & NG Virtual Assistant
Joined May 13, 2021
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Last activity Oct 21, 2021
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Latest activity by GR & CY & CZ & ON & NG Virtual Assistant
GR & CY & CZ & ON & NG Virtual Assistant commented,
Hi @... regarding my previous question around the CCAPI + Agent workspace, I think that unfortunately there is another limitation we just stumbled upon:
Zendesk Chat Departments become Groups in Zendesk Agent Workspace.
This means that when using the CCAPI the Chat Department (id, name etc) is always returned empty. Hence when we need to transfer a conversation to a specific Department it becomes impossible.
Is there any way we can circumvent this issue?
View comment · Posted May 15, 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant commented,
Hi Greg,
Thanks for your prompt response.
I actually figured out there was a bug in our web-sdk implementation where we were using async functions, so it all works out now.
Unfortunately we just realized that examples similar to the Zendesk sample app (https://github.com/zendesk/zopim-chat-web-sdk-sample-app) don't provide code to render carousels, images, quick replies etc. Would you happen to know if there are any code samples for these that would work? or do we have to implement our own?
View comment · Posted Apr 16, 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant created a post,
Posted Apr 16, 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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GR & CY & CZ & ON & NG Virtual Assistant commented,
Does the Zendesk agent workspace work with the Chat Conversations API?
View comment · Posted Apr 08, 2021 · GR & CY & CZ & ON & NG Virtual Assistant
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