Steve Francis

Total activity

15
Last activity

October 22, 2021 15:47
Member since

May 13, 2021 00:09
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Votes

4
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6

Activity overview

Latest activity by Steve Francis

Steve Francis commented, August 02, 2021 17:53
Done!
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- Steve Francis
- Created August 02, 2021 17:53
- 0 votes
Steve Francis commented, June 10, 2021 15:03
I posted a bit of a hack/workaround https://support.zendesk.com/hc/en-us/community/posts/1500000091901-Apply-First-Reply-Time-SLA-to-Tickets-Created-from-Talk-Voicemails?page=1#community_comment_12...
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- Steve Francis
- Created June 10, 2021 15:03
- 0 votes
Steve Francis commented, June 10, 2021 14:54
Having run into this same limitation of Zendesk - I've found a kludgy workaround: - create a new SLA policy that targets channel voicemail, and applies only if a specific tag (hasInitialResponse) i...
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- Steve Francis
- Created June 10, 2021 14:54
- 6 votes
Steve Francis commented, May 22, 2021 00:21
Even the ability to run a trigger that matches on IVR options selected would be great. e.g. if a customer says "Press 1 to make this a priority ticket". Right now I can't run a trigger to change th...
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- Steve Francis
- Created May 22, 2021 00:21
- 3 votes
Steve Francis commented, February 08, 2021 23:25
I added a custom field with the priority values I want customers to see (P1, P2, P3, P4, etc) then added triggers to make the custom field values into priority values. So P1 sets priority to Urgent...
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- Steve Francis
- Created February 08, 2021 23:25
- 0 votes

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