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Izabella Hammar's Avatar

Izabella Hammar

Joined May 13, 2021

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Last activity Feb 03, 2025

www.happirel.se

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ACTIVITY OVERVIEW

Latest activity by Izabella Hammar

Izabella Hammar commented,

CommentTicket automation and collaboration

Hi,

"Mark as solved” is not working for us either! 

View comment · Posted Nov 13, 2024 · Izabella Hammar

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Izabella Hammar commented,

CommentCustomer portal

The Requester also needs to be a end-user for the button to show, not Light Agent or Agent. 

View comment · Posted Oct 07, 2024 · Izabella Hammar

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Izabella Hammar commented,

Community comment Feedback - Ticketing system (Support)

+ on changing color of custom statuses! 

View comment · Posted Sep 25, 2024 · Izabella Hammar

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Izabella Hammar commented,

Community comment Feedback - Ticketing system (Support)

Voting for this!

View comment · Posted Sep 02, 2024 · Izabella Hammar

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Izabella Hammar commented,

CommentWorkflow best practices and recipes

Hi,

It is possible to create internal notes with webbhook, so there is a solution for this 😃

View comment · Posted Jul 11, 2024 · Izabella Hammar

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Izabella Hammar created a post,

Post Q&A - Chat, messaging, and widgets

Hi,

Is Sunshine Conversation needed when using Conversation Extensions in messaging?
 

Posted May 02, 2024 · Izabella Hammar

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Izabella Hammar commented,

Community commentZendesk AI EAP - Generative AI

Hi Daniel Nordh 
It is not a certain setting for this specifically.  The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc. 
 

View comment · Posted Apr 25, 2024 · Izabella Hammar

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Izabella Hammar commented,

Community commentZendesk AI EAP - Generative AI

Hej Daniel Nordh 🇸🇪

Summarize feauture on ticket is shown in the agents chosen language! 😃

View comment · Posted Apr 24, 2024 · Izabella Hammar

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Izabella Hammar commented,

CommentEnd users and organizations

Jimmy Rufo If you skip adding the domain on the other organizations the user wont be added to those automatically. 
So a solution would be to not use the automapping for these customers, and connect the users to the correct organization.

View comment · Posted Apr 23, 2024 · Izabella Hammar

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Izabella Hammar created a post,

Post Feedback - Zendesk AI and automation

Hi,

Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.

There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.

For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.

Posted Feb 16, 2024 · Izabella Hammar

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