Izabella Hammar

Hi,

Recently the ability to print side conversations was released, which is great! We would also love to have the option to print both the ticket and its side conversations at the same time.
 

In some workflows, printing the entire ticket is necessary, and to save time, it would be really helpful to do this with a single click instead of having to print twice separately.

Thanks
Izabella Hammar  | HappiRel | www.happirel.se 

Hi,

Write your own promt, will that also be released for Auto Assist? 

Hi,

Will Approvals only be available for Employee Service Suite?

Hi,

"Mark as solved” is not working for us either! 

The Requester also needs to be a end-user for the button to show, not Light Agent or Agent. 

+ on changing color of custom statuses! 

Voting for this!

Hi,

It is possible to create internal notes with webbhook, so there is a solution for this 😃

Hi,

Is Sunshine Conversation needed when using Conversation Extensions in messaging?
 

Hi Daniel Nordh 
It is not a certain setting for this specifically.  The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc.