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![Izabella Hammar's Avatar](https://support.zendesk.com/system/photos/6676114745498/avatar-1706731969.png)
Izabella Hammar
Joined May 13, 2021
·
Last activity Feb 03, 2025
www.happirel.se
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Latest activity by Izabella Hammar
Izabella Hammar commented,
Hi,
"Mark as solved” is not working for us either!
View comment · Posted Nov 13, 2024 · Izabella Hammar
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Izabella Hammar commented,
The Requester also needs to be a end-user for the button to show, not Light Agent or Agent.
View comment · Posted Oct 07, 2024 · Izabella Hammar
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Izabella Hammar commented,
+ on changing color of custom statuses!
View comment · Posted Sep 25, 2024 · Izabella Hammar
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Izabella Hammar commented,
Voting for this!
View comment · Posted Sep 02, 2024 · Izabella Hammar
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Izabella Hammar commented,
Hi,
It is possible to create internal notes with webbhook, so there is a solution for this 😃
View comment · Posted Jul 11, 2024 · Izabella Hammar
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Izabella Hammar created a post,
Hi,
Is Sunshine Conversation needed when using Conversation Extensions in messaging?
Posted May 02, 2024 · Izabella Hammar
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Izabella Hammar commented,
Hi Daniel Nordh
It is not a certain setting for this specifically. The language in summarize ticket feature is defined by the language set on the Agents profile - so the same language they use Zendesk in. It doesn't matter what language the customer is set to etc.
View comment · Posted Apr 25, 2024 · Izabella Hammar
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Izabella Hammar commented,
Hej Daniel Nordh 🇸🇪
Summarize feauture on ticket is shown in the agents chosen language! 😃
View comment · Posted Apr 24, 2024 · Izabella Hammar
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Izabella Hammar commented,
Jimmy Rufo If you skip adding the domain on the other organizations the user wont be added to those automatically.
So a solution would be to not use the automapping for these customers, and connect the users to the correct organization.
View comment · Posted Apr 23, 2024 · Izabella Hammar
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Izabella Hammar created a post,
Hi,
Feature Request: Data for "Summarize Ticket " to be available in Explore, for reporting.
There are several different departments/groups that could benefit from quickly be able to scroll through a report of the summarized ticket data.
For example, Sales rep. may want to see the summary of all tickets from their customers.
Or a Product Owner wants to see a summary of cases from all cases related to a certain category.
Posted Feb 16, 2024 · Izabella Hammar
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