Izabella Hammar

+1!! 
Need to be able to create approvals via macro (and triggers).

Hi,

+1 on this!!

Some fields need to be able to be edited by the requester, when submitting a form.
But that should now always be shown to the approver. 

We might want to collect sensetive data in some requests, from the requester, that should not be visble for the approver.

Hi,

Recently the ability to print side conversations was released, which is great! We would also love to have the option to print both the ticket and its side conversations at the same time.
 

In some workflows, printing the entire ticket is necessary, and to save time, it would be really helpful to do this with a single click instead of having to print twice separately.

Thanks
Izabella Hammar  | HappiRel | www.happirel.se 

Hi,

Write your own promt, will that also be released for Auto Assist? 

Hi,

Will Approvals only be available for Employee Service Suite?

Hi,

"Mark as solved” is not working for us either! 

The Requester also needs to be a end-user for the button to show, not Light Agent or Agent. 

+ on changing color of custom statuses! 

Voting for this!

Hi,

It is possible to create internal notes with webbhook, so there is a solution for this 😃