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Izabella Hammar

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Activity overview

Latest activity by Izabella Hammar
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    Izabella Hammar commented,

    Lee Ryall No problem, Good Luck 😃

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    Izabella Hammar commented,

    HiLee Ryall That is the default dashboard from Zendesk. I always recommend working from the views, and not the default dashboard. You can customize all views to have the work 100% after your own wo...

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    Izabella Hammar commented,

    @Brett, If he create a custom field for priority it won’t work with any SLA and reporting will be a lot more complicated so I would not recommend it. For priority I highly recommend using the Zende...

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    Izabella Hammar commented,

    Hi,Then I recommend you to use the default Priority feature in Zendesk.And I also recommend creating a view for tickets that has a higher priority, that will make it easy for the agents to start wi...

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    Izabella Hammar commented,

    Hi,Lee Ryall Admin Center > Ticket Field > Status > "Enable On-hold status"It is a setting at the bottom of the page, > Save! Regarding the other question, do you mean to the customer or flagged in...