AMU Cx Lead
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Recent activity by AMU Cx Lead-
Dane Thank you for the reply, however, when I perform the tasks you outline and add the Ticket Status attribute, it removes "new" tickets for the results?
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This query is close to what I need, but I can't figure out how to make it work for my purposes. I have an agent that works outside of our business hours on the weekends (Saturday & Sunday), and I n...
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asad rehman We are a digital content subscription company in the entertainment space. We provide crosswords and comic strips for people over age 16.
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I have another question about building a different query than of the above. I'm attempting to calculate the percentage of tickets "touched" by an agent, which is also received outside of our busin...
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I'm being asked to track the number of tickets being "Solved" that didn't actually get "resolved." Meaning that it was an issue that we weren't able to actually fix for the user. Is there an addi...
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I'm attempting to measure the MEDian full resolution time for tickets solved last month, and then compare that time/month to the same time period for the past few years. I'm having no luck. Help?!
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The query I built is returning multiple duplicates of the comments and is not in alignment with the date filters for my dashboard. Do I need to add date filters into the query as well, and will th...
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I'm attempting to build a query that calculates the number or tickets received outside of our business hours (evenings and weekends). I would like for the tickets received during our off hours to ...
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@... I would also like help with this. "Is there any "Go back to last option" button, looks like I have to duplicate the whole flow multiple times to make something like this happen for now."
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I can't figure out what I'm doing wrong, we're on the Enterprise plan and I'm trying to setup Flow Builder in Sandox but I can NOT find the option for Flow Builder. I've turned Chat on for my test...