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Rohit Rajakumar's Avatar

Rohit Rajakumar

Joined May 13, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Rohit Rajakumar

Rohit Rajakumar commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hello Wilfred:

Thank you for your response. I have set up a trigger to Increase the C-SAT Frequency. Could you validate this?

I want surveys for all the tickets that are moved to a solved state. 

View comment · Posted Apr 28, 2021 · Rohit Rajakumar

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Rohit Rajakumar commented,

CommentService Level Agreements (SLA), macros, and CSAT

Team:

How can we increase the Survey count. We see multiple surveys sent to the partner. However, we don't see anyone responding to them. Can we have a trigger for the same to notify the partners to fill the surveys?

View comment · Posted Apr 16, 2021 · Rohit Rajakumar

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