Karolina

Hey! I'm running a multi lingual help centre and wish to remove the user log in option. When I do so by removing user info from the code, I then can not change the language on mobile devices. Any suggestions?

Hi Russell! 

Our current HC welcome message reads Welcome to XYZ however I can't see a distinct option that would change this into French for us when setting up our Canadian Help Centre. 

We also have wording in the search bar which once again, there doesn't seem to be an option to translate. Any ideas?

When creating a multi-language HC, is there an option to edit the welcome message/search bar placeholder to match the available languages?

@... using average for both 

Hi, we currently measure out first response time as well as full resolution time. Over the recent weeks, it seems that the full resolution time is shorter than the first response time. Any ideas why this might be the case?