Karolina
-
Total activity17
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes0
-
Subscriptions9
Activity overview
Latest activity by Karolina-
Karolina commented,
Hi, any suggestions on the above? Thanks
-
Karolina commented,
Hi Jean-Charles Thanks for your answer. No I do not have label restrictions. Even if i email in with the title of an article, it's suggesting the same 3 articles. It works when I restrict to just ...
-
Karolina commented,
Hi I've set up AnswerBot but when it emails in suggested articles, it always sends the same 3 no matter how many times I select that this article is not related. Any ideas?
-
Karolina commented,
Hey! I'm running a multi lingual help centre and wish to remove the user log in option. When I do so by removing user info from the code, I then can not change the language on mobile devices. Any s...
-
Karolina commented,
Hi Russell! Our current HC welcome message reads Welcome to XYZ however I can't see a distinct option that would change this into French for us when setting up our Canadian Help Centre. We also h...
-
Karolina commented,
When creating a multi-language HC, is there an option to edit the welcome message/search bar placeholder to match the available languages?
-
Karolina commented,
@... using average for both
-
Karolina commented,
Hi, we currently measure out first response time as well as full resolution time. Over the recent weeks, it seems that the full resolution time is shorter than the first response time. Any ideas wh...