Karolina
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Recent activity by Karolina-
Hi, any suggestions on the above? Thanks
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Hi Jean-Charles Thanks for your answer. No I do not have label restrictions. Even if i email in with the title of an article, it's suggesting the same 3 articles. It works when I restrict to just ...
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Hi I've set up AnswerBot but when it emails in suggested articles, it always sends the same 3 no matter how many times I select that this article is not related. Any ideas?
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Hey! I'm running a multi lingual help centre and wish to remove the user log in option. When I do so by removing user info from the code, I then can not change the language on mobile devices. Any s...
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Hi Russell! Our current HC welcome message reads Welcome to XYZ however I can't see a distinct option that would change this into French for us when setting up our Canadian Help Centre. We also h...
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When creating a multi-language HC, is there an option to edit the welcome message/search bar placeholder to match the available languages?
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@... using average for both
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Hi, we currently measure out first response time as well as full resolution time. Over the recent weeks, it seems that the full resolution time is shorter than the first response time. Any ideas wh...