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henri.pakola

Joined May 13, 2021

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Last activity Oct 26, 2021

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Latest activity by henri.pakola

henri.pakola commented,

CommentBusiness rules

I've been wondering why is one of our automations never executing. Now I found the answer: automations don't run on closed tickets. What good are conditions like this below if they mean that the automation will never execute? 

We would use it to remove a certain tag from users after X days has passed since ticket closure. 

View comment · Posted May 04, 2021 · henri.pakola

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