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Joseph Crivello
Joined May 13, 2021
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Last activity Oct 22, 2021
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Latest activity by Joseph Crivello
Joseph Crivello commented,
@... +1
Enabling cross site tracking is a completely unacceptable "work around" for many reasons. First and most obviously, Zendesk is asking its users to degrade the security of their ENTIRE BROWSING EXPERIENCE across all websites. Second, it requires end users to follow a convoluted process to implement the workaround which requires handholding from an agent. This makes it completely impractical for almost all of the use cases that are being complained about in this thread. It is just so obviously unacceptable that the mere proposal of it as the sole workaround (for years now) rises to the level of being insulting. The message being sent here again and again is that Zendesk doesn't care about the customers of its core product.
View comment · Posted Jul 14, 2021 · Joseph Crivello
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Joseph Crivello commented,
I am blown away that Zendesk would now claim to not know what the problem is here after it has been explained and discussed in great detail over the course of years in this thread. @... seemed to explicitly acknowledge the problem in her post three months ago, but now doesn't think that there is a problem? I don't even know where to start with this. Hard to believe...
View comment · Posted Jul 14, 2021 · Joseph Crivello
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Joseph Crivello commented,
Nicole —
I have neither the time nor the inclination for insulting or disparaging people over the Internet. My message was intended to convey a valid criticism of Zendesk's practices. I urge you to listen to your customers. It is interesting and ironic that the removal of my posting is yet another example of that not happening.
Joe
View comment · Posted Apr 26, 2021 · Joseph Crivello
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Joseph Crivello commented,
+1 Honestly amazing to me that this feature hasn't been implemented in Zendesk. This is such a basic failure to give attention to the most common use cases your customers are confronted with on a daily basis.
View comment · Posted May 11, 2020 · Joseph Crivello
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