Recent searches


No recent searches

Heather Firth's Avatar

Heather Firth

Joined May 13, 2021

·

Last activity Jan 03, 2025

Following

0

Followers

0

Total activity

56

Votes

9

Subscriptions

25

ACTIVITY OVERVIEW

Latest activity by Heather Firth

Heather Firth commented,

Community comment Q&A - Help center and community

Hi I use a script to generate a TOC but my draft sections seem to still show when I view the theme as an end user but when they click on the draft section it shows a broken link page. I want to hide the draft section but I don't know what the code would be to hide it. Are you able to help me at all identify the code? I've checked the API article and it doesn't seem to mention the draft option: https://developer.zendesk.com/api-reference/help_center/help-center-api/sections/

View comment · Posted Jan 03, 2025 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentEnd-user guide for Help Center

Do you still need to sign up for early access? I manage the Guide and only want to activate the AI search. I've seen a summarise button on articles on other sites, too. Is this included?

View comment · Posted Sep 10, 2024 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth created a post,

Post Feedback - Help Center (Guide)

It's great that we have the content block feature to support single-use content. However, it's annoying that you can't use the content block editor much like the articles editor, nest HTML elements, and apply HTML attributes.

Some examples of the things that get removed from content blocks after I save. (In some circumstances, there's no warning. It just deletes the code!)

TITLE

: RESULT AFTER SAVING:

TITLE

Can't use classes on anything other than divs.

Use this tip.

: RESULT AFTER SAVING:

Use this tip.

Ordinary procedure with a div as a note to highlight the step:


  1. You must do this action.


    • Caution! Make sure you...




  2. Then you do this.

Results in list being slipt out so number is started again:


  1. You must do this action.




  • Caution! Make sure you...




  1. Then you do this.

Example with the div outside of the list item


  1. You must do this action.

  2. Then you do this.



    • Caution! Make sure you...



Just deletes the last div, no warning:


  1. You must do this action.

  2. Then you do this.

Posted Feb 09, 2023 · Heather Firth

5

Followers

7

Votes

7

Comments


Heather Firth commented,

CommentUsing help center search

Elizabeth Williams - The "help center federated search" link at the start of this article is broken.

View comment · Posted Jan 31, 2023 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentUsing themes and customizing your Help Center

Just want to say a big thank you to Carmina G. your email was very helpful, thank you! I wasn't able to add a comment to the ticket but I just wanted to give you a big thumbs-up. Sorry I didn't get to the survey in time.

View comment · Posted Jan 26, 2023 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentWorking with articles in the knowledge base

Does anyone know if you can use a div in a list item in content blocks? It keeps throwing out my divs of my lists.

View comment · Posted Jan 12, 2023 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentHow to customize the theme of the help center

Did anyone manage to get it within the list? It throws an error if you put it within the each section. It works if you put it outside of it but it's not in the list.

View comment · Posted Jan 12, 2023 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentWorking with articles in the knowledge base

I'm using bookmarks to show sections in a long article, but when I add a bookmark to a content block, it gets removed when I save it. Does anyone know how to do this?

My code is:

Title2

But once I save it, it removes the

View comment · Posted Jan 12, 2023 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

CommentSetting up Zendesk Guide

John DiGregorio - What was the issue, did you have to generate the script from your status page?

View comment · Posted Nov 30, 2022 · Heather Firth

0

Followers

0

Votes

0

Comments


Heather Firth commented,

Community comment Feedback - Help Center (Guide)

Hey Steven Geller, I'm not sure but how about this: https://github.com/zendesk/copenhagen_theme

Scroll down to the Settings folder section, it talks about adding a new variable. I hope you find what you're looking for. It will be interesting if you do!

View comment · Posted Nov 15, 2022 · Heather Firth

0

Followers

0

Votes

0

Comments