Maria Nørgaard

1. Community
2. Feedback - Ticketing System (Support)
3. Change sender address when creating a NEW ticket on behalf of the requester

We are planning to use the multibrand feature soon and will thus set up four various brands, but as we cannot choose which email address an agent-created is sent from (we have several addresses und...

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• Maria Nørgaard
• Created June 30, 2015 14:28
• 5 votes

1. Community
2. Feedback - Ticketing System (Support)
3. Preserve Group and Assignee for user-generated follow-up tickets

So do we! We use the multibrand function and in order to separate tickets between brands by autoassigning them to different groups based on the email address on which they are received.   However...

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• Maria Nørgaard
• Created January 22, 2014 08:37
• 2 votes

1. Community
2. Feedback - Help Center (Guide)
3. Allow articles to be posted to multiple sections

Any article that belongs in a specific section/category as well as an FAQ-section/category. Or articles for internal as well as external use e.g.

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• Maria Nørgaard
• Created November 24, 2014 16:40
• 1 vote