Xenia Chilkowich

My biggest frustration with Zendesk as a new user is it is all or nothing. Either you have to be an Administrator and you can do everything or you are below an Administrator and can do virtually no customization. There needs to be some middle ground to allow end users to perform some amount of interface customization to make this tool work for them.

I'm not sure why an app or even Admin needs to be involved. Something as simple as allowing an agent to change what tickets are displayed (e.g. I belong to multiple groups and only want to see these tickets) and favorite view links. Just the ability to add existing "entities" to this page would require little programming and cause no "damage"