David Bailie

Google Groups has the feature of allowing users both start and reply to forum posts via email and we have seen this increase participation in our Google Group based forums substantially. Email is in the normal work flow of our customers and consultants and as everyone else has mentioned, they are used to replying via email for support tickets as well. Having this feature would make Zendesk Forums stand out from all the other community options out there because Google is the only one offering this level of email integration today. The main reason I want to use the Zendesk Forums instead is so I have a single place customers can search across our KB and Forums. An alternative would be if I could index my existing Google Group into the Zendesk search, but I've not seen a way that we can do that either.

I'd like to be able to automate internal ticket comments as well as public comments.

Thanks for the quick reply Wes.  I'm using an image for now as a work around, but would love to get font awesome working.  I tried to find a work around and was unsuccessfully - it looks to me that the HTML editor is getting rid of empty tags and when I tied to put anything in side the tag it changed the tag to an tag.

BTW, if I edit that article directly using dev tools in Chrome the icon shows up correctly, and if I add an icon directly into the HC code (editing the theme) it shows up as well, so this feels like a problem with the article HTML editor.  Hopefully there is a way to get around this.

Thanks again,
David

Hi, I'm having trouble getting font awesome icons to show up in my articles.

I've added the link to the font awesome css in the document head section of my HC and I see that when I view the source.

Then while editing an article I go into the HTML/Source Code and try adding:

but it doesn't work, and when I go back into the HTML my tag is gone.