Susan
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Total activity22
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Last activity
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Member since
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Following0 users
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Votes3
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Activity overview
Latest activity by Susan-
Susan commented,
In larger companies it is not always a simple process to buy and use an additional app. The cost needs to be approved and the security of the app needs to be vetted. It isn't clear that the Zendesk...
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Susan commented,
We shouldn't need to find a solution. Text editors have shipped with find and replace for over 20 years as a basic feature. It's really not clear to me why this is not in the product.
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Susan commented,
It doesn't appear that way.
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Susan commented,
We need to change a term that is mentioned frequently in most if not all of our articles and this will take many hours without this basic feature.
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Susan created a post,
Sanbox and dynamic content
When setting up dynamic content to test in a Sandbox environment it would be great to be able to export this content (via the existing export to CSV) and then be able to import the CSV file into th...
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Susan created a post,
isChatActive is returning false on first return back to the app
When live chat is started from Zendesk chat and on clicking back button and on moving back to the app, the app is not showing the chat Launcher icon. The app is getting isChatActive parameter as fa...
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Susan commented,
We are having issues with our chat timing out after only 30 seconds and when the customer chats again it opens a new chat with "Visitor" and random numbers. Any idea why this might be happening? Th...
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Susan commented,
Thanks so much for pointing this out. I'll get back to my team and see if they can test this again and investigate if the logo came in some other way.
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Susan commented,
I did. It’s that way now that it is officially part of their brand. They suggested posting here to request removing it as a feature.
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Susan commented,