Susan

1. Chat
2. ...
3. Using Chat
4. When do chats time out?

We are having issues with our chat timing out after only 30 seconds and when the customer chats again it opens a new chat with "Visitor" and random numbers. Any idea why this might be happening? Th...

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• Susan
• Created January 26, 2022 18:18
• 1 vote

1. Community
2. Zendesk Suite Q&A
3. Zopim logo in email reply

Thanks so much for pointing this out. I'll get back to my team and see if they can test this again and investigate if the logo came in some other way.

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• Susan
• Created November 02, 2021 14:30
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zopim logo in email reply

I did. It’s that way now that it is officially part of their brand. They suggested posting here to request removing it as a feature.

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• Susan
• Created November 02, 2021 03:15
• 0 votes

1. Community
2. Zendesk Suite Q&A
3. Zopim logo in email reply

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• Susan
• Created October 29, 2021 14:27
• 0 votes