Stacy Win

1. Community
2. Feedback - Ticketing System (Support)
3. Forwarding an email that has CCs from personal email account to Zendesk, a ticket is created without the CCs.

Have the same use case. Agents are receiving emails to their personal work accounts, and most of these emails have others cc'd on them. The agents are replying to the email and adding the support a...

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• Stacy Win
• Created August 09, 2022 12:21
• 1 vote

1. Community
2. Feedback - Admin Center
3. Disable automatic assignation of ticket to the Agent that submitted the ticket as Solved.

Gonzalo Rivero I know this has been a while, hopefully you figured it out. In case you didn't find this article, here is an article that should help address your question. https://support.zendesk.c...

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• Stacy Win
• Created July 08, 2022 17:32
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

Never mind, I read the article a little closer. I think I know what my mistake is

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• Stacy Win
• Created April 01, 2021 18:05
• 0 votes

1. Explore
2. ...
3. Explore recipes
4. Time Tracking app: Metrics you need to be measuring

I am trying to get the time spent on a ticket in a given month. The account as the Time Tracking app. I am using the Support Tickets Data Set, and I copied and pasted the Update handling time (min)...

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• Stacy Win
• Created April 01, 2021 18:02
• 2 votes