
Stacy Win
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Last activity
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Activity overview
Latest activity by Stacy Win-
Stacy Win commented,
Have the same use case. Agents are receiving emails to their personal work accounts, and most of these emails have others cc'd on them. The agents are replying to the email and adding the support a...
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Stacy Win commented,
Gonzalo Rivero I know this has been a while, hopefully you figured it out. In case you didn't find this article, here is an article that should help address your question. https://support.zendesk.c...
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Stacy Win commented,
Never mind, I read the article a little closer. I think I know what my mistake is
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Stacy Win commented,
I am trying to get the time spent on a ticket in a given month. The account as the Time Tracking app. I am using the Support Tickets Data Set, and I copied and pasted the Update handling time (min)...