Win Stacy
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Total activity18
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Last activity
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Activity overview
Latest activity by Win Stacy-
Win Stacy commented,
This feature is really needed for chat support in the agent workspace. Is there an ETA on when it will be provided? Chat agents need to understand where the customers are chatting from at the begin...
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Win Stacy commented,
Have the same use case. Agents are receiving emails to their personal work accounts, and most of these emails have others cc'd on them. The agents are replying to the email and adding the support a...
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Win Stacy commented,
Gonzalo Rivero I know this has been a while, hopefully you figured it out. In case you didn't find this article, here is an article that should help address your question. https://support.zendesk.c...
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Win Stacy commented,
Never mind, I read the article a little closer. I think I know what my mistake is
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Win Stacy commented,
I am trying to get the time spent on a ticket in a given month. The account as the Time Tracking app. I am using the Support Tickets Data Set, and I copied and pasted the Update handling time (min)...