Bill Reed

1. Zendesk Suite
2. Getting started with the Zendesk Agent Workspace
3. Managing agent groups in the Zendesk Agent Workspace

So if there are no Chat Departments, is the customer still required to choose a group/department from the widget? And if so, we can set which groups appear in this field by enabling the groups for ...

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• Bill Reed
• Created May 31, 2022 15:39
• 0 votes

1. Zendesk Suite
2. Using Built by Zendesk apps
3. Installing and using the Ticket Field Manager app

Does anyone know what this error means? "Cannot read properties of null (reading 'map')"

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• Bill Reed
• Created March 24, 2022 14:07
• 0 votes

1. Support
2. ...
3. Tickets
4. Customizing default email notifications for CCs and followers

It's also important to note that the trigger action Email user + (requester and CCs) is suppressed if a ticket update does not include a public comment. The trigger still fires and performs any ot...

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• Bill Reed
• Created August 30, 2021 20:30
• 0 votes