Bill Reed
-
Total activity36
-
Last activity
-
Member since
-
Following0 users
-
Followed by0 users
-
Votes12
-
Subscriptions11
Activity overview
Latest activity by Bill Reed-
Bill Reed created a post,
Chats from Suspended Users
Currently, if a user is suspended in Zendesk Support, they can still request a chat on our website, but this chat will never route to an agent, nor does it create a ticket. And in Agent Workspace, ...
-
Bill Reed commented,
I am trying to test a trigger based on "When a visitor has loaded the chat widget" but nothing is happening. Is this because of our widget settings in Support? In that it tries to deflect via a Hel...
-
Bill Reed commented,
We just found out this was the case-- been pulling my hair out trying to fix it, and it turns out it's baked into the system. It would be great if all comments would come through!
-
Bill Reed commented,
Is there a reason why Light Agent is not one of the Role conditions for these fields? You can set to Agent, Admin, or End User. If set to Agent, Light Agents do not appear in the list.
-
Bill Reed commented,
Sorry if a silly question, but: will changing the account owner also change the account owner on any existing Sandboxes?
-
Bill Reed commented,
What role (in Support or Chat) is required to create or modify a chat trigger? Does it need to be an Admin?
-
Bill Reed commented,
The issue only occurred for us so far in one very specific circumstance and eventually went away on its own. Never did determine why it occurred.
-
Bill Reed commented,
Does this mean a Light Agent who is listed as a "Guide Agent" takes up an agent seat? Because this doesn't appear to be the case from the seat count on the Team Members page.
-
Bill Reed commented,
@Arianne Batiles Let me put it this way: We have two groups which work together. Let's call them Group A and Group B. The tickets come in and auto-assign to Group A. But if a Group B agent takes a...
-
Bill Reed commented,
Is there a way to do this, but only if the responding agent is a member of a specific group (or the group that is already associated with the ticket)? I had this set up, but-- it's changing the set...