Bill Reed
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Total activity20
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Last activity
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Activity overview
Latest activity by Bill Reed-
Bill Reed commented,
Does this mean a Light Agent who is listed as a "Guide Agent" takes up an agent seat? Because this doesn't appear to be the case from the seat count on the Team Members page.
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Bill Reed commented,
@Arianne Batiles Let me put it this way: We have two groups which work together. Let's call them Group A and Group B. The tickets come in and auto-assign to Group A. But if a Group B agent takes a...
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Bill Reed commented,
Is there a way to do this, but only if the responding agent is a member of a specific group (or the group that is already associated with the ticket)? I had this set up, but-- it's changing the set...
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Bill Reed commented,
So if there are no Chat Departments, is the customer still required to choose a group/department from the widget? And if so, we can set which groups appear in this field by enabling the groups for ...
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Bill Reed commented,
Does anyone know what this error means? "Cannot read properties of null (reading 'map')"
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Bill Reed commented,
It's also important to note that the trigger action Email user + (requester and CCs) is suppressed if a ticket update does not include a public comment. The trigger still fires and performs any ot...