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Jessica

Joined May 13, 2021

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Last activity Nov 22, 2021

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ACTIVITY OVERVIEW

Latest activity by Jessica

Jessica created a post,

Post Feedback - Reporting and analytics (Explore)

Post Title: 

Knowledge Base Query: Filter based on archive status

Feature Request Summary: 

When creating a new query on Zendesk Explore based on the Knowledge Base articles, there should be a filter for the archive status of the article.

Description/Use Cases: 

When analyzing data on knowledge base articles, we want to exclude articles with archive status as it may muddy up the analysis.

Business impact of limitation or missing feature:

We use the data for analyzing which articles are irrelevant or outdated already and needs to be rewritten or updated. Not having this filter makes it harder to go through the data since we will also go through articles that have been already archived.

Other necessary information or resources:

None

Posted Nov 22, 2021 · Jessica

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Jessica commented,

CommentReporting and analytics for help center

Is there a way to filter a custom query to remove archived articles in the result?

View comment · Posted Nov 18, 2021 · Jessica

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Jessica commented,

Community comment Feedback - Reporting and analytics (Explore)

+1 for this feature request.

View comment · Posted Jun 21, 2021 · Jessica

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Jessica commented,

CommentMetrics, attributes, and filters

If there is a lot of back and forth in the ticket via social media (ex. Facebook Messenger), is that considered as one-touch?

View comment · Posted Apr 05, 2021 · Jessica

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