Jessica
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Last activity
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Activity overview
Latest activity by Jessica-
Jessica created a post,
Knowledge Base Query: Filter based on archive status
Post Title: Knowledge Base Query: Filter based on archive status Feature Request Summary: When creating a new query on Zendesk Explore based on the Knowledge Base articles, there should be a fi...
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Jessica commented,
Is there a way to filter a custom query to remove archived articles in the result?
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Jessica commented,
Hi Cheeny, Yes, I understand that. I am asking about the data being sent. If I receive a report on 12:10 PM (the schedule is set hourly, 10 minutes after the hour), is the data as of 12:00 PM but s...
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Jessica commented,
I have a clarification about hourly reports. We can schedule "Hourly" and then select "0 minutes past the hour", "10 minutes past the hour", etc. Does that mean at 12:20 PM, for example, the dashb...
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Jessica commented,
+1 for this feature request.
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Jessica commented,
If there is a lot of back and forth in the ticket via social media (ex. Facebook Messenger), is that considered as one-touch?