Recent searches


No recent searches

Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)'s Avatar

Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)

Joined May 13, 2021

·

Last activity Feb 10, 2022

Following

0

Followers

0

Total activity

2

Votes

0

Subscription

1

ACTIVITY OVERVIEW

Latest activity by Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)

Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR) commented,

CommentMetrics, attributes, and filters

Hi!

Can you confirm if first touch resolution accounts for tickets that are solved automatically without any agent involvement (e.g. using a trigger to reply to customer and solve ticket, 0 agent replies)?

Thanks

J

View comment · Posted Feb 10, 2022 · Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)

0

Followers

0

Votes

0

Comments