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Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)
Joined May 13, 2021
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Last activity Feb 10, 2022
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Latest activity by Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)
Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR) commented,
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Hi!
Can you confirm if first touch resolution accounts for tickets that are solved automatically without any agent involvement (e.g. using a trigger to reply to customer and solve ticket, 0 agent replies)?
Thanks
J
View comment · Posted Feb 10, 2022 · Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)
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