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Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)

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Latest activity by Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR)
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    Ticketmaster UK Limited (smooch-cus_Jq6hTWiG9VcXJR) commented,

    Hi! Can you confirm if first touch resolution accounts for tickets that are solved automatically without any agent involvement (e.g. using a trigger to reply to customer and solve ticket, 0 agent r...