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Pulse

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Latest activity by Pulse
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    Pulse commented,

    1. Community
    2. Zendesk Apps Framework (ZAF) Q&A
    3. Can I automate an app?

    What about using a webhook to parse the data instead? As the data is effectively in JSON format, might that work? (Thinking out loud hoping someone with more experience or skill on the subject migh...

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    Pulse commented,

    1. Community
    2. Zendesk Apps Framework (ZAF) Q&A
    3. Can I automate an app?

    Thanks Eric! Ultimately I think the script may benefit to not run as a sidebar app and just be something that is in the background. I'll investigate the resource materials further, but if anyone ha...

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    Pulse created a post,

    Can I automate an app?

    1. Community
    2. Zendesk Apps Framework (ZAF) Q&A

    We have a call center that handles incoming phone calls for our agents, and from their calls, an email is generated with the customer information, which turns into a Zendesk ticket. I've created a ...

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