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Alex Makhnytskyi

Joined May 13, 2021

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Last activity May 02, 2023

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Latest activity by Alex Makhnytskyi

Alex Makhnytskyi commented,

Community comment Feedback - Ticketing system (Support)

+1

View comment · Posted May 02, 2023 · Alex Makhnytskyi

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Alex Makhnytskyi commented,

CommentThird party and social messaging channels

Hello Zendesk Engineering,
Few questions:
1. Have you tested WhatsApp Group Chat? Does it work?
i.e. Client creating a Grup Chat, adding your business WhatsApp and starting a conversation between Support & a few clients. I would like to know if responses from different clients wil be added to the same ticket or no.

2. Is it possible to link the client's WhatsApp number with his email profile?

View comment · Posted Feb 23, 2023 · Alex Makhnytskyi

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