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Kate Ambash

Joined May 13, 2021

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Last activity Oct 16, 2021

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ACTIVITY OVERVIEW

Latest activity by Kate Ambash

Kate Ambash commented,

CommentTicket management

I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?

View comment · Posted Oct 11, 2021 · Kate Ambash

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Kate Ambash commented,

CommentGeneral questions about live chat

I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?

View comment · Posted Sep 29, 2021 · Kate Ambash

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Kate Ambash commented,

CommentTicket basics

@... When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. I tried adding every status and i'm still only given open tickets.

 

Is there a way to create a view to see all historical tickets?

View comment · Posted Jul 07, 2021 · Kate Ambash

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Kate Ambash commented,

CommentTicket basics

I have multiple brands for my organization and I need to see a list of all tickets for one brand. Is a view the best way to do this? Or how might I search for this?

View comment · Posted Jul 06, 2021 · Kate Ambash

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Kate Ambash commented,

CommentService Level Agreements (SLA), macros, and CSAT

Will creating a view allow me to see the comments?

View comment · Posted Jul 06, 2021 · Kate Ambash

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Kate Ambash commented,

CommentConfiguring the Chat widget

@... Thanks! That helped. I had been on invisible!

View comment · Posted Jun 30, 2021 · Kate Ambash

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Kate Ambash commented,

CommentConfiguring the Chat widget

After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage.

Is this a known issue?

View comment · Posted Jun 30, 2021 · Kate Ambash

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Kate Ambash commented,

CommentConfiguring the Chat widget

I'm not seeing the pre-chat form in settings --> widget. Is this still there?

View comment · Posted Jun 25, 2021 · Kate Ambash

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Kate Ambash commented,

CommentHelp with Web Widget

how do i change the chat widget from "support" to "chat" ?

View comment · Posted Jun 17, 2021 · Kate Ambash

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Kate Ambash commented,

CommentTicket management

Trying to understand if I'm using "on-hold" and "pending" correctly.


When my user writes in and I send back a question, is that ticket status supposed to be "pending" (ie pending user response)?

View comment · Posted Apr 13, 2021 · Kate Ambash

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