Kate Ambash
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Total activity28
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Last activity
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Member since
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Following0 users
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Followed by3 users
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Votes0
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Subscriptions13
Activity overview
Latest activity by Kate Ambash-
Kate Ambash commented,
I'm trying to see all tickets created within the last 2 weeks. What's the best way to do this?
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Kate Ambash commented,
I have set the business hours for my organization, however Explore doesn't seem to take this into consideration when tracking the time to first response. Is there another step to make this happen?
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Kate Ambash commented,
@... When I create the view using Ticket: Brand and then also Group, it doesn't give me all tickets. I tried adding every status and i'm still only given open tickets. Is there a way to create a ...
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Kate Ambash commented,
I have multiple brands for my organization and I need to see a list of all tickets for one brand. Is a view the best way to do this? Or how might I search for this?
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Kate Ambash commented,
Will creating a view allow me to see the comments?
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Kate Ambash commented,
@... Thanks! That helped. I had been on invisible!
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Kate Ambash commented,
After enabling the form, customers are no longer give the option to chat in the widget. They are only given the option to leave a mesage. Is this a known issue?
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Kate Ambash commented,
I'm not seeing the pre-chat form in settings --> widget. Is this still there?
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Kate Ambash commented,
how do i change the chat widget from "support" to "chat" ?
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Kate Ambash commented,
Trying to understand if I'm using "on-hold" and "pending" correctly. When my user writes in and I send back a question, is that ticket status supposed to be "pending" (ie pending user response)?