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dave Murphy

Joined Aug 22, 2022

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Last activity Nov 19, 2024

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dave Murphy commented,

CommentGeneral account administration

I don't necessarily need to migrate data from one account to the other.  I just need to have support requests going to my current account routed to the new account so that all NEW tickets are handled from the new account.  I don't need any of the current ticket categories, product categories, organizations, users, or other related metadata.  We will add the users and organizations as they enter new tickets.

 

Can we do that and still be able to answer tickets from the current account until we get through the unsolved backlog?  Or, if I respond to a ticket from the current account will that response be routed to the new account using email forwarding?  

View comment · Posted Nov 19, 2024 · dave Murphy

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dave Murphy commented,

Community comment Q&A - Chat, messaging, and widgets

1: Adding to this. I see that the CSP guide ( https://developer.zendesk.com/documentation/classic-web-widget-sdks/web-widget/integrating-with-google/csp/ ) says 

style-src 'unsafe-inline';

Is there some solution so we do not need this, either?  Can we use a nonce, instead?

 

2: Even with a nonce, this doesn't protect us from corruption on your end (not saying you are prone to that, it is just a general concern).  Have y'all thought about some solution to all this where we can avoid relying on dynamically downloaded code?  For example, provide a versioned npm package that we can package into our app and we then just download a well-defined JSON file (that we could validate) that we can then feed into that code?

 

View comment · Posted Aug 22, 2022 · dave Murphy

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