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Waseem Khan

Joined May 13, 2021

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Last activity Jul 11, 2024

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ACTIVITY OVERVIEW

Latest activity by Waseem Khan

Waseem Khan commented,

CommentService Level Agreements (SLA), macros, and CSAT

Hi,

We have enabled email in Belgium country, since it has 2 languages FR and NL. Can we have the satisfaction rating displayed in both the languages. Currently we are using placeholders and based on the language of the user profile Satisfaction section is displayed in that language. 

Can we put 2 languages like below for example, which covers both FR and NL languages

Comment jugeriez-vous l’assistance que vous avez reçue ? / Hoe beoordeelt u de support die u hebt ontvangen?

Bonne, je suis satisfait(e) /Goed, ik ben tevreden

Mauvaise, je suis mécontent(e) /Slecht, ik ben ontevreden

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This comment has been edited by the Zendesk Community Team to remove outside links

View comment · Edited Jun 17, 2022 · Waseem Khan

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Waseem Khan commented,

CommentAPI and SDK

Hi Team,

Precindition: Token is created in zendesk

I as an admin share my email address and token with other team member. Can they acess the API's? or is it like i need to login to zendesk from the same system/pc from where the user is trying to access the API's?

 

Or they can just pass my email address and token simply without i being logged in to zendesk?

Regards,

Waseem

View comment · Edited Apr 01, 2022 · Waseem Khan

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Waseem Khan commented,

CommentHelp with Web Widget

Hi,

Is it posssible to add multiple keywords like refund, lost card etc., if yes how? Please share the sample code

Regards,

Waseem Khan

View comment · Posted Jan 10, 2022 · Waseem Khan

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Waseem Khan commented,

CommentExplore recipes

Hi,

How do i create a report in which i should see what customer has asked and what articles have been suggested by the bot. Also i need to know which are the most articles user has tried to ask and which are the most suggested by the bot.

Regards,

Waseem Khan

View comment · Posted Nov 16, 2021 · Waseem Khan

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Waseem Khan commented,

CommentSetting up Zendesk Chat

Hi All,

Once user ends the chat will the zendesk sends chat details to customer's email id? 

Regards,

Waseem Khan

View comment · Posted Feb 18, 2021 · Waseem Khan

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