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Georg

Joined May 13, 2021

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Last activity Feb 15, 2024

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Latest activity by Georg

Georg commented,

CommentSecurity and user access in Zendesk Support

Thanks, Dainne! 

 

View comment · Posted Jul 19, 2022 · Georg

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Georg commented,

CommentSecurity and user access in Zendesk Support

Hi there, 

We would like to allow a 3rd party service to pull data from our Help Center articles via API. If I get this right, OAuth authentication would be a good choice, but I don't see any option to restrict the API requests to ready-only. Is this possible? Does my question even make sense? ;-) 

View comment · Posted Jul 18, 2022 · Georg

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Georg commented,

CommentCustomer portal

Many thanks for this very useful solution! The missing option to add text boxes to online forms is a massive limitation and this is a practicable workaround.  

However, since we support several languages, I'd need to use it with a dynamic content placeholder. Is this possible? Simply replacing the HTML part of the disclaimer by a placeholder, for instance {{dc.placeholder_name}}, doesn't work.

[Edit: I solved it by simply making sure to use a different form name for each language and then assigning the corresponding text versions as suggested above.]  

 

View comment · Edited Nov 22, 2021 · Georg

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Georg commented,

Community comment Q&A - Help center and community

Marvelous, many thanks, Ifra! 

View comment · Posted Nov 01, 2021 · Georg

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Georg created a post,

Post Q&A - Help center and community

Hi everyone, 

I'm desperately searching for a way to exclude breadcrumbs from the list of instant search results that pops up while typing.

In our Help Center, the categories and sections structure is too  simple to be helpful for customers, and therefore we would like to hide all breadcrumbs.

But unfortunately, the "instant breadcrumbs" don't feel addressed by styles of the .search-result-breadcrumbs class or any other class I could think of. 

I'd be glad if someone could give me a gentle push in the right direction.

Cheers,

Georg






Posted Oct 31, 2021 · Georg

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Georg commented,

Community comment Feedback - Help Center (Guide)

We also need a label management badly. A simple list would be helpful and, of course, the possibility to delete and/or merge variants.

View comment · Posted Oct 22, 2018 · Georg

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