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Joshua Morris
Joined May 13, 2021
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Last activity Dec 28, 2023
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Latest activity by Joshua Morris
Joshua Morris commented,
Yes, I agree, we can't turn off the attached files function. What if someone adds an executable virus or something into our system? Also, I would like to see more functionality for ticket fields such as:
SSN formatting: xxx-xx-xxxx
Phone Number formatting: (xxx) xxx-xxxx
Date: When you tab it doesn't keep the date, but changes it to today's date.
Number fields can only have 9 numbers, must have 9 numbers
Remove Subject and Description fields
View comment · Posted Dec 06, 2021 · Joshua Morris
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Joshua Morris commented,
Thank you very much for this explanation. It's really disappointing how many limitations Zendesk has in their system.
View comment · Posted Nov 05, 2021 · Joshua Morris
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Joshua Morris created a post,
I can't seem to provide the description they provided in my email. Here is what shows:
And here is what I have in the Trigger:
What is the correct liquid markup to show?
Posted Nov 04, 2021 · Joshua Morris
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Joshua Morris commented,
For some reason, I can't remove the requirement for these fields. Even when they are not showing the ticket shows that it is required. Any help would be appreciated.
View comment · Posted Nov 04, 2021 · Joshua Morris
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Joshua Morris commented,
I had a similar issue and I removed the personal signature and created a company-wide signature. Now both signatures are showing and I don't know how to fix it.
View comment · Posted Mar 25, 2021 · Joshua Morris
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Joshua Morris commented,
This probably isn't the right place to ask this question, but I couldn't find anywhere else.
Is there a way to change the way the satisfaction displays to the customer? Instead of hyperlinks could you put images or change how the hyperlinks read?
View comment · Posted Mar 25, 2021 · Joshua Morris
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Joshua Morris commented,
Thank you! I will create a smaller picture. The bolding worked.
View comment · Posted Mar 25, 2021 · Joshua Morris
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Joshua Morris commented,
Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through. Is there a way to format the size of the picture? Also, can I make the picture to the left of all the other data in the signature?
Second question - Can you bold certain parts of the signature? I couldn't find any articles on that. Like if I wanted {{agent.name}} to be bold, how would I integrate that?
Any help is appreciated! Thank you!
View comment · Posted Mar 24, 2021 · Joshua Morris
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