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Joshua Morris

Joined May 13, 2021

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Last activity Dec 28, 2023

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ACTIVITY OVERVIEW

Latest activity by Joshua Morris

Joshua Morris commented,

Community comment Feedback - Ticketing system (Support)

Yes, I agree, we can't turn off the attached files function.  What if someone adds an executable virus or something into our system?  Also, I would like to see more functionality for ticket fields such as:

SSN formatting: xxx-xx-xxxx

Phone Number formatting: (xxx) xxx-xxxx

Date: When you tab it doesn't keep the date, but changes it to today's date.

Number fields can only have 9 numbers, must have 9 numbers

Remove Subject and Description fields

 

View comment · Posted Dec 06, 2021 · Joshua Morris

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Joshua Morris commented,

Community comment Feedback - Ticketing system (Support)

Thank you very much for this explanation.  It's really disappointing how many limitations Zendesk has in their system.  

View comment · Posted Nov 05, 2021 · Joshua Morris

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Joshua Morris created a post,

Post Feedback - Ticketing system (Support)

I can't seem to provide the description they provided in my email.  Here is what shows:

And here is what I have in the Trigger:

What is the correct liquid markup to show?

Posted Nov 04, 2021 · Joshua Morris

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Joshua Morris commented,

CommentTicket customization

For some reason, I can't remove the requirement for these fields.  Even when they are not showing the ticket shows that it is required. Any help would be appreciated.

View comment · Posted Nov 04, 2021 · Joshua Morris

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Joshua Morris commented,

Community comment Q&A - Tickets and email

I had a similar issue and I removed the personal signature and created a company-wide signature.  Now both signatures are showing and I don't know how to fix it.

View comment · Posted Mar 25, 2021 · Joshua Morris

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Joshua Morris commented,

CommentUsing themes and customizing your Help Center

This probably isn't the right place to ask this question, but I couldn't find anywhere else.  

Is there a way to change the way the satisfaction displays to the customer?  Instead of hyperlinks could you put images or change how the hyperlinks read?

View comment · Posted Mar 25, 2021 · Joshua Morris

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Joshua Morris commented,

CommentAccount settings of the ticketing system

Thank you!  I will create a smaller picture.  The bolding worked.

View comment · Posted Mar 25, 2021 · Joshua Morris

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Joshua Morris commented,

CommentAccount settings of the ticketing system

Two quick questions on signatures - I added an image to the signature, but the image size was really big when it came through.  Is there a way to format the size of the picture?  Also, can I make the picture to the left of all the other data in the signature?

Second question - Can you bold certain parts of the signature?  I couldn't find any articles on that.  Like if I wanted {{agent.name}} to be bold, how would I integrate that?

Any help is appreciated!  Thank you!

View comment · Posted Mar 24, 2021 · Joshua Morris

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