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Sheila Lucas

Joined May 13, 2021

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Last activity Oct 25, 2021

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ACTIVITY OVERVIEW

Latest activity by Sheila Lucas

Sheila Lucas commented,

CommentHow to fix access issues

Greetings Zendesk Brainiacs,

I have two questions that fold into the same concern: people are confusing the Zendesk login (for one of our brands) with our software platform and are submitting tickets directly to us when we are not able to assist them.

We have hidden the Sign in button on the brand in question, but Zendesk seems to have an overlay prompting people to create an account or sign in when they arrive on the page. Is there a way to disable this?

I was hoping that disabling "Anyone can submit tickets" would solve our issues, however another one of our brands relies heavily on the web widget and general ticket submissions from a specific pool of users. Since the comment from three years ago, has Zendesk enabled the ability to disable anyone submitting tickets per brand, or is it still all-or-nothing?

Thank you for your assistance!

View comment · Posted Mar 17, 2021 · Sheila Lucas

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Sheila Lucas commented,

CommentWorking with articles in the knowledge base

@..., that did the trick! Thank you so much for your assistance.

View comment · Posted Mar 15, 2021 · Sheila Lucas

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Sheila Lucas commented,

CommentWorking with articles in the knowledge base

Hello @...

Unfortunately, this did not seem to resolve the issue. I have cleared my browser cache and viewed the article as a non-logged in user for good measure, but it doesn't seem that the added code worked.

I would like to confirm that I added it to the correct location:

Guide → Customize Design → Live theme → Customize → Edit code → style.css → provided code copied and pasted to the bottom:

View comment · Posted Mar 15, 2021 · Sheila Lucas

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Sheila Lucas commented,

CommentWorking with articles in the knowledge base

Sure thing, @...!

Table issues begin here and run the rest of the way through the article.

I appreciate your help :)

View comment · Posted Mar 08, 2021 · Sheila Lucas

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Sheila Lucas commented,

CommentWorking with articles in the knowledge base

Hello,

I have created numerous 2x1 tables in an article to house how-to content on different devices for our software platform. Each cell contains a numbered list and the bottom of each table are snug up against the last row of content in the editor. However, when published, some of the tables' padding extends down for at least a dozen lines:

In editor:

Published article:

 

This is not a consistent issue for all tables, so I cannot identify what is causing it.

Thank you in advance!

 

(edit - @..., might you be able to assist?)

View comment · Posted Feb 18, 2021 · Sheila Lucas

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