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Marcos Lara

Joined May 13, 2021

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Last activity Oct 16, 2021

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Latest activity by Marcos Lara

Marcos Lara commented,

CommentTriggers and automations

+1, Agents send an SMS to a use from a macro and I want to update the ticket in a private note that the sms was sent so agent know it was executed. The only thing i can do from the trigger is add a tag which, is at least some signal for the agent, but isn't ideal. Please allow the ability to at least set a private note, or as a global trigger option, "report trigger status in private note". you check it and it adds the same txt that is in the event stream in the comments as private.

 

View comment · Posted May 10, 2021 · Marcos Lara

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