RichL
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Total activity44
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Last activity
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Activity overview
Latest activity by RichL-
RichL commented,
Hi Frédéric! I see now...wasn't familiar with this system field. Looks like "Linked Problem" will conditionally appear when you choose to label the ticket as an "Incident". I'm not sure what benefi...
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RichL commented,
Frédéric You can find the ticket field's ID by navigating to Settings (gear icon) > Ticket Fields (under Manage): https://company.zendesk.com/agent/admin/ticket_fields Locate the field with title ...
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RichL commented,
Meg Gunther I don't see anything wrong with what you have for the "hide dropdown form options". Assuming you are putting the tag values for the options that all looks right to me. Here is what I'm ...
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RichL commented,
Hi Meg Gunther Ticket Field Manager is working as expected/required for me now. I struggled with this for the better part of 2 days but eventually started seeing it doing what I needed it to be doi...
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RichL commented,
Silas Johnson To troubleshoot, I'd say first try to get it working in a trigger. I'm assuming you're trying to insert this image into the email message body, right? Try putting the image tag into t...
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RichL commented,
Silas Johnson It looks like you're using some kind of placeholder in the image source? That looks like what you'd find under "Template" in the asset's properties in the theme editor. I'm not sure i...
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RichL commented,
Hey Anuj Singh! There are many ways to set this up and ultimately how you do it would depend on how/when you want to send the initial CSAT survey and reminder. An example of how you could do this: ...
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RichL commented,
OP probably figured this out long ago but I figured I would post my experience here for future readers. I was having same problem as OP. This was with .PNG file format though, which I know is suppo...
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RichL commented,
I found my way here from this article: https://support.zendesk.com/hc/en-us/articles/4408824425626 I'm not sure I understand all of the nomenclature "standard agent interface", "Phase 3", "Phase 4"...
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RichL commented,
Yaniv Dayan -- Thank you for your comments above surfacing and then explaining the delay between when End user rates the ticket and when the rating appears on the ticket from the Agent UI. While I ...