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Laura

Joined May 13, 2021

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Last activity Oct 22, 2021

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Latest activity by Laura

Laura commented,

Community comment Feedback - Reporting and analytics (Explore)

Hi, Eugene,

Thanks for the reply.

Yes, but then if you want to order the tickets in descending order by week, you can see that for week 3, the closed tickets are more than the open tickets and it is at the bottom, when they could be first for that week (like the expected dashboard I shared).

 

Hope you can help me with this :) 

View comment · Posted Apr 28, 2021 · Laura

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Laura commented,

CommentUsing AI agents for email and web form

Hello Nicole, we are still getting this issue.

View comment · Posted Apr 28, 2021 · Laura

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Laura created a post,

Post Feedback - Reporting and analytics (Explore)

At the moment Zendesk has a limitation when adding a filter in Explosion, it shows you multiple tables when separating metrics within queries:

 

e.g. Article views:

Current:

Expected:

Posted Apr 28, 2021 · Laura

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